Everyday, we deliver to customers across the globe, ensuring that we provide the very highest levels of responsiveness to you at all times.
Processing time
Order verification, tailoring, quality check and packaging. All orders are sent to the warehouse for dispatch within 24-48 hours after the order is placed.
Average Shipping time
United States - 8 to 14 Business Days
United Kingdom - 5 to 12 Business Days
Canada - 9 to 14 Business Days
Australia - 9 to 14 Business Days
France - 6 to 12 Business Days
This refers to the time it takes for items to be shipped from our warehouse to the destination. After processing and leaving the warehouse, please refer to the chart above to view shipping times. All orders come with tracking so you can check on the status of your shipment!
In very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there are no tracking updates for more than 30-60 business days.
This may especially be true during the busier holiday seasons at the year's end (November to December months).
These are typical time frames for delivery but can take longer from time to time.
Canceling an order
Once an order is placed, we will not be able to cancel it after 30 minutes as your order might have already been processed. Please drop us an email at contact@thesimplespray.com as soon as possible if you'd like to cancel an order that you have just made.
Unclaimed orders
We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address.
Custom and duty fees
Customs fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that on rare occasions, customs agents may delay delivery of some packages.
We highly encourage customers to register an account with us to keep track of your order.
Separate packages
In some instances, an order may be split into different packages for any of the following reasons:
- Certain items may be on backorder
- Weight restrictions for regular shipping imposed by the post office
- Different designers/warehouse location (we work from multiple warehouses to bring you the best selections at affordable prices)
Once tracking information is provided, you will receive an email from us and be able to track your order!